Complaints - Guidelines and Procedures
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  These documents are intended to give a written overview of the Monochrome
  Complaints Procedure. They attempt to explain:

    o What kind of occurrence would indicate that a complaint was in order;
    o Formal interfaces to the complaints process;
    o Informal approaches;
    o Possible actions available as a result of a complaint;
    o The logging of complaints;
    o Your rights as a complainant;
    o Your rights as the subject of a complaint;
    o What you can reasonably expect from the procedure;
    o Options for recourse;
    o Information Gathering Techniques;
    o Exceptional Cases;
    o Disclaimer.

  Overview

    One member of the Monochrome Admin team is responsible for the overall
    Complaints procedure. In most cases, it is this person who will deal with
    all complaints, obtain evidence to support or refute a complaint, then make
    final judgement and either dismiss the complaint, or decide upon punishment
    as is appropriate. Action will only be taken on the basis of explicit
    behaviour on Monochrome itself.

    ** The current Complaints Admin is: culf

**  If you have any further questions, please contact culf ([email protected]). **